Polar servicing

Taking care of your Polar Heart Rate Monitor

Sport In life is a division of Girot Trading Co.L.L.C. and the only authorized Polar ServiceCentre in the Middle East.

Polar recommend any servicing be performed by an authorized service centre (essential when in the warranty period). It is NOT recommended you service the product yourself or by a non-authorized service repairer.

However, if out of the warranty period you decide to get the Polar heart rate monitor serviced by a non-authorized Polar Service Centre (i.e.a jeweler/watchmaker), verify that:

  1. They are capable of servicing the monitor before proceeding (it is not a watch)
  2. They will warranty any work they perform
  3. Insist that it is properly pressure tested to at least 20 meters after servicing

Sport in Life will not warranty any faults after servicing being performed by a non-authorized Polar Service Centre. Please have your Polar product only serviced by an authorized service centre during the 2 year factory international guarantee period.

Basic servicing information

Before sending your Polar Heart Rate Monitor to Sport In Life for service, please read the following information.

Your Polar Heart Rate Monitor is a high-tech instrument of superior design and workmanship and should be treated with care. The suggestions below will help you fulfill the warranty obligations and enjoy this product for many years to come.

  • Wash the Polar Transmitter regularly after use with a mild soap and water solution. Dry it carefully after washing.
  • Never store the Polar Transmitter wet. Sweat and moisture can keep its electrodes wet and the transmitter activated, which shortens the battery life.
  • Store your Polar Heart Rate Monitor in a cool and dry place. Do not store it in any kind of non- breathing material, such as a plastic bag or a sports bag if it is wet.
  • Do not bend or stretch the Polar Transmitter. This may damage the electrodes.
  • Keep your Polar Heart Rate Monitor out of extreme cold (below -10 °C/ 14 °F) and heat (above 50 °C/ 122 °F).
  • Do not expose the Polar Heart Rate Monitor to direct sunlight for extended periods, such as by leaving it in a car.
  • Don’t dry the transmitter in any other way than with a towel. Hard-handed handling may damage the electrodes

Troubleshooting

Below are some of the Basic Troubleshooting that you can do before you send your Polar Products for repair for you to save time, money and effort. Some problems can be easily handled. The User’s Manual is avery helpful tool. Please try to read your User’s Manual too.

Symptom Action
BATTERY is dead For these models, FT80, FT60, FT40, FA20, RS800, RS400, CS100, CS200, CS400, CS600 and accessories like WearLink, Stride Sensor and S1 footpod, Buy a Battery or Battery Set from a Polar Retailer near you.These models have a separate battery holder at the back which can easily be replaced. How to replace it is also included in the manual. Please read your manual.Other models, Please send it to the Polar Service Centre. Send the watch together with the accessories. If under warranty, include the receipt or warranty card.
The display is BLANK or FADING Wake up the receiver by pressing any button twice.If nothing works send it to Polar Sevice Centre. Send the watch together with the accessories. If under warranty, include the receipt or warranty card.
No Heart Rate Reading or 00 is displayed A transmitter flat battery may cause the problem. Change the battery.Make sure that the contact between the transmitter and the skin is good enough. Moisten the electrodes with water only.Check that the transmitter is in the correct position as instructed in the manual. Please read the manual.If nothing works send it to Polar Sevice Centre. Send the watch together with the accessories. If under warranty, include the receipt or warranty card.
Heart Symbol flashes irregularly A transmitter flat battery may cause the problem. Change the battery.Moisten the electrodes with water only.Make sure that the contact between the transmitter and the skin is good enough.Check that the transmitter is in the correct position as instructed in the manual. Please read the manual.If nothing works send it to Polar Sevice Centre. Send the watch together with the accessories. If under warranty, include the receipt or warranty card.
Heart rate reading is very HIGH or ABNORMAL or the HeartTouch feature (wireless button) activates by itself Make sure that you are not near sources of electro- magnetic signals, such as television, cellular phone computer, car, TV antenna, traffic lights, electric bus lines, tram high voltage power lines or motor driven exercise equipments.Heart rate can also be affected by heart circulation and asthma medications, sprays for the breathing system, some medical plasters, chewing gum containing nicotine.If nothing works send it to Polar Sevice Centre. Send the watch together with the accessories. If under warranty, include the receipt or warranty card.
No Sound signal Turn the sound signal on. (See the user manual)If nothing works send it to Polar Sevice Centre. Send the watch together with the accessories. If under warranty, include the receipt or warranty card.
Check S1 Footpod / Stride Sensor! Message appears on the display Turn it on in the feature settings.For S1 Footpod, turn it on by pressing and holding the button for 3 seconds until the light begins to flash.Replace the batteryReactivate the measurements by moving your hand.If nothing works send it to Polar Sevice Centre. Send the watch together with the accessories. If under warranty, include the receipt or warranty card.
No or Irregular speed readings on the display Keep some distance from other runners using S1 foot pods.Move the S1 footpod to the other foot while keeping the watch in the same hand.If nothing works send it to Polar Sevice Centre. Send the watch together with the accessories. If under warranty, include the receipt or warranty card.
S1 footpod and Stride Sensor does not work after battery replacement Send the watch together with the accessories. If under warranty, include the receipt or warranty card.
Other problems Send the watch together with the accessories to Polar Sevice Centre. If under warranty, include the receipt or warranty card.

Please check these items as well before you proceed to sending your Polar products

  • Have you read the user’s manual?
  • Is the transmitter belt being worn correctly? The Polar logo should be right side up and the belt should be flat against the skin.
  • Are the electrodes on the transmitter moist?
  • Is the transmitter clean? Regular washing with mild soap and water solution and thorough dry afterwards will ensure good conductivity
  • Is the receiver within a one meter range of the transmitter?
  • Check that there are no other transmitters within 1 meter if you have a non-coded transmitter.
  • Has the battery in the receiver been changed by an unauthorized partner, causing damage to the unit?
  • Have the receiver buttons been pressed under water, causing leakage in the receiver?
  • Static in clothing can cause electrical interference, so some items of clothing if they are made of man-made fibers, could be the cause. If the receiver’s display is frozen, carry out a global reset if your receiver has that feature.
  • Chemicals in some swimming pools and sea water may effect the heart rate signal pick-up.
  • The heart rate signal strength may vary depending on the individual’s tissue composition.

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